Refund and Returns Policy

Definitions

For the purposes of this Return & Refund Policy:

  • “Company” refers to BIANGLALA SENJA SDN BHD (Company No. 202501050519 (1651927-A)).
  • “Goods” refers to the products offered for sale by the Company.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Company’s website and related services.
  • “You” means the individual, company, or legal entity purchasing Goods from the Company.

Return Policy

We want You to be satisfied with Your purchase. If You are not completely satisfied, You may request a return within thirty (30) days from the date of delivery.

To qualify for a return, the Goods should:

  • Be returned within 30 days of receipt;
  • Be in their original condition;
  • Be unused or substantially unchanged from the condition in which they were received;
  • Include original packaging where reasonably available;
  • Be accompanied by proof of purchase or order confirmation.

Upon receiving and reviewing the returned Goods, We will determine whether the return request meets the requirements of this Policy.

Return Request Procedure

To initiate a return, please contact Us with the following information:

  • Full name
  • Order number
  • Contact information
  • Description of the reason for return
  • Relevant photographs if applicable

Our team will review the request and provide further instructions regarding the return process.

Return requests submitted after the 30-day period may not be eligible for consideration.

Refund Policy

If a return request is approved, a refund may be issued.

Refunds may be approved under circumstances including but not limited to:

  • Incorrect items received;
  • Products that arrived damaged;
  • Products that do not reasonably match the Order;
  • Approved customer return requests within the applicable return period.

Refund eligibility is determined after the returned Goods have been reviewed and verified.

Refund Processing

Once a return has been inspected and approved, We will process the applicable refund.

Refunds will generally be issued through the original payment method used during the purchase whenever reasonably possible.

Processing times may vary depending on:

  • Financial institutions;
  • Payment service providers;
  • Banking procedures;
  • Payment method used during checkout.

The actual time required for funds to appear in Your account may vary.

Partial Refunds

In certain situations, partial refunds may be issued where appropriate and reasonable based on the circumstances of the return.

The amount of any refund will be determined after review of the returned Goods and the details of the Order.

Exchanges

Where appropriate, We may offer a replacement product or exchange instead of a refund.

The availability of replacement Goods depends on stock availability and product selection at the time the request is reviewed.

Approval of exchanges remains at the Company’s discretion.

Damaged or Incorrect Products

If You receive Goods that are damaged, defective upon arrival, or different from the Goods ordered, please contact Us as soon as possible.

To assist with the review process, You may be asked to provide:

  • Order details;
  • Product photographs;
  • Packaging photographs;
  • Description of the issue.

We will assess the matter and work toward an appropriate resolution.

Cancellation Policy

Customers may request cancellation of an Order within twelve (12) hours from the time the Order is placed.

Cancellation requests must be submitted through the contact information provided below.

If a cancellation request is received within the 12-hour cancellation period and the Order has not yet been processed, the Order may be cancelled and a refund may be issued where applicable.

We encourage customers to carefully review all Order details before completing a purchase.

How to Request a Cancellation

To request an Order cancellation, please provide:

  • Full name;
  • Order number;
  • Contact information;
  • Date and time of purchase.

Our team will review the request and confirm the cancellation status as soon as reasonably possible.

Review and Approval Process

All return, refund, and cancellation requests are subject to review and approval by the Company.

Each request will be evaluated individually based on:

  • Order records;
  • Product condition;
  • Supporting documentation;
  • Compliance with this Policy.

The Company reserves the right to request additional information where necessary to complete the review process.

Fraud Prevention

To protect customers and maintain the integrity of Our services, We reserve the right to investigate return, refund, or cancellation requests that appear unusual, misleading, fraudulent, or abusive.

Where necessary, additional verification may be requested before a decision is made.

Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time.

Any changes will become effective immediately upon publication on Our website.

Customers are encouraged to review this Policy periodically for updates.

Governing Law

This Return & Refund Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.