Privacy Policy

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BIANGLALA SENJA SDN BHD (Company No. 202501050519 (1651927-A)).
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the BIANGLALA SENJA SDN BHD website, accessible from https://bianglalasenja.com.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information We Collect

We may collect various types of information from You, including but not limited to:

Personal Information

When You interact with Our Service, place an Order, contact Us, or subscribe to communications, We may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Payment-related information
  • Company information (if applicable)

Non-Personal Information

We may automatically collect certain information including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Referral sources
  • Pages viewed
  • Date and time of access

How We Use Your Information

We may use Your information for the following purposes:

  • To provide and maintain the Service
  • To process and fulfill Orders
  • To communicate with You regarding Orders and inquiries
  • To improve customer service
  • To personalize user experience
  • To improve website functionality and performance
  • To detect and prevent fraud
  • To comply with legal obligations
  • To send promotional or marketing communications where permitted by law

Legal Basis for Processing

Where applicable, We process personal information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection against fraud and security threats

Cookies and Tracking Technologies

Our Service may use cookies, web beacons, analytics tools, and similar technologies to improve website functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Analyze website traffic
  • Improve website performance
  • Support security features
  • Facilitate online shopping functionality

You may choose to disable cookies through Your browser settings. However, some features of the Service may not function properly if cookies are disabled.

Sharing of Information

We do not sell, rent, or trade Your personal information to third parties.

We may share information with:

Service Providers

Third-party companies that assist Us with:

  • Payment processing
  • Shipping and logistics
  • Website hosting
  • Analytics services
  • Marketing services
  • Customer support

Legal Authorities

We may disclose information when required by law or when We believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect Our rights and property
  • Prevent fraud or unlawful activity
  • Protect the safety of users and the public

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While We strive to use commercially acceptable means to protect Your information, no method of electronic transmission or storage is completely secure. Therefore, We cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

When information is no longer required, We will securely delete or anonymize it where reasonably practicable.

Your Privacy Rights

Subject to applicable laws, You may have the right to:

  • Access Your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request restriction of processing
  • Request data portability where applicable

To exercise these rights, please contact Us using the contact details provided below.

Children’s Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If We become aware that personal information has been collected from a child without appropriate consent, We will take steps to remove such information.

Third-Party Websites

Our Service may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of such websites.

We encourage You to review the privacy policies of any third-party websites You visit.

International Data Transfers

Your information may be processed, stored, or transferred to locations outside Your country of residence where service providers operate.

By using the Service, You acknowledge and consent to such transfers where permitted by applicable law.

Marketing Communications

We may send promotional communications regarding products, services, offers, and updates.

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting Us directly
  • Updating Your communication preferences

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting on the Service unless otherwise stated.

We encourage You to review this Privacy Policy periodically to stay informed about how We protect Your information.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.