Shipping Policy – bianglalasenja.com

Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BIANGLALA SENJA SDN BHD (Company No. 202501050519 (1651927-A)).
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the BIANGLALA SENJA SDN BHD website, accessible from https://bianglalasenja.com.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Coverage

We currently provide shipping services exclusively within Malaysia.

Orders may be delivered to locations throughout Peninsular Malaysia, Sabah, and Sarawak, subject to courier service availability.

We do not offer shipping outside Malaysia.

No International Shipping

At this time, We do not accept Orders for delivery to international destinations.

Any Order placed with an international shipping address may be cancelled at Our sole discretion.

Shipping Fees

Free Shipping Nationwide

We are pleased to offer free standard shipping on all Orders within Malaysia.

There are no shipping charges, handling fees, or delivery fees applied to eligible Orders delivered within Malaysia unless otherwise stated during special promotions or exceptional circumstances.

Order Processing Time

Orders are typically processed within one (1) to three (3) business days after payment has been successfully confirmed.

Business days refer to Monday through Friday, excluding public holidays in Malaysia.

Orders placed on weekends or public holidays will be processed on the next available business day.

We reserve the right to extend processing times during periods of:

High order volume
Promotional campaigns
Public holidays
Inventory verification
Unforeseen operational circumstances

Delivery Timeframe

Standard Delivery

All Orders are shipped using standard delivery services.

Estimated delivery time is within seven (7) business days from the date the Order is processed and dispatched.

Actual delivery times may vary depending on:

Delivery location
Courier service performance
Weather conditions
Public holidays
Transportation disruptions
Remote area accessibility

Delivery time estimates are provided for guidance only and are not guaranteed.

No Overnight Delivery

We do not offer:

Overnight delivery
Same-day delivery
Express delivery
Priority shipping services

All Orders are fulfilled using standard shipping methods only.

Customers requiring urgent delivery should consider this timeframe before placing an Order.

Shipping Confirmation

Once an Order has been shipped, You may receive a shipping confirmation email or notification containing relevant shipment details where available.

The availability of tracking information depends on the courier service used.

Delivery Address Requirements

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

Please ensure that the following information is correctly provided:

Recipient name
Contact number
Delivery address
Postal code
State

We shall not be responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information.

Failed Delivery Attempts

If delivery cannot be completed due to:

Incorrect address details
Recipient unavailability
Refusal to accept delivery
Inability to contact recipient

the courier may attempt redelivery according to its own procedures.

Additional arrangements may be required before delivery can be completed.

Risk of Loss and Ownership

Ownership of Goods and risk of loss transfer to You upon successful delivery of the Goods to the shipping address provided in the Order.

Once delivery has been confirmed by the courier, We are not responsible for loss, theft, or damage occurring after delivery.

Delays Beyond Our Control

While We strive to ensure timely delivery, certain circumstances may cause delays that are beyond Our reasonable control.

These may include:

Severe weather conditions
Natural disasters
Floods
Government restrictions
Public emergencies
Transportation disruptions
Courier service interruptions
Industrial actions
Force majeure events

Under such circumstances, delivery schedules may be affected and We shall not be liable for resulting delays.

Damaged Shipments

If Your package arrives visibly damaged, We recommend:

Taking photographs of the package immediately.
Retaining all packaging materials.
Contacting Us as soon as possible.

We will review the situation and determine an appropriate resolution in accordance with Our policies and applicable laws.

Lost Shipments

If You believe Your shipment has been lost during transit, please contact Us promptly.

We may investigate the matter with the courier service and provide assistance where reasonably possible.

Investigation timelines may vary depending on the courier and circumstances involved.

Order Tracking

Where tracking services are available, customers may monitor shipment progress using tracking information provided after dispatch.

Tracking updates are managed by third-party courier providers and may not always be updated in real time.

Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice.

Any updates become effective immediately upon publication on the Service.

Customers are encouraged to review this Shipping Policy periodically.

Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any disputes arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Contact Us

If You have any questions regarding this Shipping Policy, please contact Us:

BIANGLALA SENJA SDN BHD
Company No.: 202501050519 (1651927-A)

Address:
LOT 61A, MALAY TOWN
JALAN PUTRA SQUARE 2
25200 KUANTAN
PAHANG, MALAYSIA

Email:
bianglalasenja@outlook.com

Website:
https://bianglalasenja.com