Terms & Conditions

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BIANGLALA SENJA SDN BHD (Company No. 202501050519 (1651927-A)).
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the BIANGLALA SENJA SDN BHD website, accessible from https://bianglalasenja.com.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acceptance of Terms

By accessing and using the Service, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions. If You do not agree with any part of these Terms and Conditions, You must not use the Service.

These Terms and Conditions apply to all visitors, users, customers, and others who access or use the Service.

Eligibility

You represent and warrant that You are at least 18 years of age or have the legal capacity to enter into binding agreements under applicable law. By using the Service, You confirm that all information provided by You is accurate and complete.

Products and Services

BIANGLALA SENJA SDN BHD is engaged in the business of coffee, tea, cocoa, other beverages, and snack products.

We strive to ensure that all product descriptions, specifications, images, and pricing displayed on the Service are accurate. However, We do not warrant that all descriptions, images, pricing information, or other content on the Service are free from errors, omissions, or inaccuracies.

We reserve the right to modify, discontinue, or update any Goods without prior notice.

Orders

By placing an Order through the Service, You warrant that You are legally capable of entering into binding contracts.

All Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any Order at Our sole discretion, including but not limited to situations involving:

  • Product unavailability;
  • Pricing or description errors;
  • Suspected fraudulent activity;
  • Violation of these Terms and Conditions;
  • Payment authorization failure.

An Order confirmation does not constitute acceptance of an Order. Acceptance occurs only when We process and dispatch the Goods.

Pricing and Payment

All prices displayed on the Service are subject to change without notice.

We reserve the right to correct pricing errors at any time. If a pricing error is discovered after an Order has been placed, We may contact You for instructions or cancel the Order and issue a refund where applicable.

Payments must be made through approved payment methods available on the Service. By providing payment information, You represent that You are authorized to use the selected payment method.

Shipping and Delivery

We will make reasonable efforts to deliver Goods within estimated delivery timeframes. However, delivery dates are estimates only and are not guaranteed.

We shall not be liable for delays caused by circumstances beyond Our reasonable control, including but not limited to:

  • Transportation disruptions;
  • Customs clearance delays;
  • Natural disasters;
  • Government actions;
  • Technical failures;
  • Force majeure events.

Risk of loss and title for purchased Goods pass to You upon delivery.

Returns and Refunds

Returns and refunds are subject to Our Return and Refund Policy.

To be eligible for a return, Goods must be unused, in their original condition, and returned within the applicable return period.

We reserve the right to reject return requests that do not comply with Our policies.

Refunds, where approved, will be processed through the original payment method whenever possible.

Intellectual Property

The Service and all content contained therein, including but not limited to text, graphics, logos, images, product descriptions, trademarks, designs, software, and other materials, are the exclusive property of BIANGLALA SENJA SDN BHD or its licensors.

You may not copy, reproduce, distribute, modify, publish, display, transmit, or exploit any content without Our prior written consent.

User Conduct

You agree not to:

  • Use the Service for unlawful purposes;
  • Violate any applicable laws or regulations;
  • Attempt to gain unauthorized access to the Service;
  • Interfere with the operation of the Service;
  • Upload harmful software, malware, or viruses;
  • Engage in fraudulent or misleading activities.

We reserve the right to suspend or terminate access to the Service for violations of these Terms and Conditions.

Limitation of Liability

To the maximum extent permitted by applicable law, BIANGLALA SENJA SDN BHD shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to:

  • Use or inability to use the Service;
  • Product defects beyond applicable legal warranties;
  • Business interruption;
  • Loss of profits;
  • Loss of data;
  • Loss of goodwill.

Our total liability for any claim arising under these Terms and Conditions shall not exceed the amount paid by You for the Goods giving rise to the claim.

Disclaimer of Warranties

The Service and Goods are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

We make no warranties regarding:

  • Continuous availability of the Service;
  • Accuracy or completeness of content;
  • Error-free operation of the Service;
  • Suitability of Goods for any particular purpose.

Nothing in these Terms excludes warranties that cannot be excluded under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless BIANGLALA SENJA SDN BHD, its directors, officers, employees, affiliates, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your use of the Service;
  • Your breach of these Terms and Conditions;
  • Your violation of any law or third-party rights.

Privacy

Your use of the Service is also governed by Our Privacy Policy. By using the Service, You consent to the collection, use, and disclosure of information as described in Our Privacy Policy.

Third-Party Links

The Service may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or availability of such third-party websites.

Access to third-party websites is at Your own risk.

Force Majeure

We shall not be liable for any delay or failure in performance resulting from causes beyond Our reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, government actions, internet outages, or transportation disruptions.

Termination

We may suspend or terminate Your access to the Service immediately, without prior notice or liability, for any reason, including violation of these Terms and Conditions.

Upon termination, Your right to use the Service shall cease immediately.

Changes to These Terms and Conditions

We reserve the right to modify or replace these Terms and Conditions at any time.

Any changes will become effective upon publication on the Service. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, the Service, or any Goods purchased from the Company shall be subject to the exclusive jurisdiction of the courts of Malaysia.